Nyambura Ndungu

Nyambura Ndung’u is the Head of Customer Experience at SBM Bank Kenya where she leads the design and execution of transformative strategies that align service excellence with digital innovation. With a strong foundation in data driven CX ,service design and digital transformation, Nyambura is passionate about reshaping customer value and driving loyalty through intelligent engagement. A recognized thought leader in the CX space, Nyambura is passionate about rethinking customer value and driving a shift from transactional relationships to meaningful, insight led engagement.